Hello,
We identified an issue affecting a small subset of incoming messages from external participants (non-platform participants) over the past five days.
End user impact:
Approximately 3% of incoming messages from external participants were not displayed in their corresponding Conversations, despite being successfully received by the Covantis platform.
A fix has been implemented and the issue is no longer occurring. We are currently reprocessing the affected messages, which will be delivered to their appropriate Conversations shortly.
We will proactively contact all affected Legal Entities directly with additional details regarding the impacted messages.
We are conducting a detailed investigation to understand the root cause and to ensure this issue does not recur.
If you have any questions, please contact our support team at support@covantis.net.
Thank you,
The Covantis Support Team
