Covantis Status - Major Covantis QuickDocs Service Interruption Affecting All Users – Incident details

All systems operational

Major Covantis QuickDocs Service Interruption Affecting All Users

Resolved
Major outage
Started 8 months agoLasted 70 hours 35 minutes

Affected

QuickDocs

Major outage from 10:54 AM to 11:29 AM, Operational from 11:29 AM to 9:29 AM

Updates
  • Resolved
    UTC
    Resolved

    Hello,  

    The issue affecting the QuickDocs Platform has been resolved. Services are fully restored and operating as expected. 

    Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence.  

    Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at support.quickdocs@covantis.net. 

    Thank you,  

    The Covantis Support Team

  • Monitoring
    UTC
    Monitoring

    Hello,  

    The issue affecting the [QuickDocs Platform] has been addressed, and a temporary solution has been implemented.

    Our team is now actively monitoring the situation and working on a permanent solution, to ensure that services remain stable and fully operational. 

    We will provide further updates if necessary, but at this time, the platform is performing as expected. 

    If you have any questions or need assistance, please contact our support team at support.quickdocs@covantis.net.  

    Thank you,   

    The Covantis Support Team

  • Investigating
    UTC
    Investigating

    Hello,  

    We're currently investigating an issue on the [QuickDocs Platform] that is affecting all users. 

    The platform is currently intermittently unavailable.

    End user impact: 

    Due to backend problems, users will experience hanging operations, unresponsive buttons, and general platform unavailability.

    This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. 

    If you have any questions, please contact our support team at support.quickdocs@covantis.net. 

    Thank you, 

    The Covantis Support Team