Covantis Status - Voyages - message delivery issue in chat – Incident details

All systems operational

Voyages - message delivery issue in chat

Resolved
Major outage
Started 16 days agoLasted 3 hours 58 minutes

Affected

Voyages

Major outage from 8:17 AM to 12:15 PM

Updates
  • Resolved
    UTC
    Resolved

    Hello,

    We have resolved the issue on the Voyages platform that have prevented certain messages from non-platform senders from being delivered correctly during the past seven days. The issue affected a very small percentage of Voyages chat conversations.

    All affected customers will be contacted directly with details about the impact on their conversations and any necessary next steps.

    We apologize for the inconvenience. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again.
    If you have any questions, please contact support@covantis.net.

    Thank you,
    The Covantis Support Team



  • Investigating
    UTC
    Investigating

    Hello,

    We're currently investigating an issue on the Voyages platform that is affecting some conversation.

    End user impact:

    A very small percentage of inbound messages from non-plarform participants  are not displayed chat

    This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. 

    If you have any questions, please contact our support team at support@covantis.net. 

    Thank you,
    The Covantis Support Team