Covantis Status - DocCreate – document preview and export – Incident details

All systems operational

DocCreate – document preview and export

Resolved
Major outage
Started 13 days agoLasted 1 hour 8 minutes

Affected

DocCreate

Major outage from 8:20 AM to 9:28 AM

Updates
  • Resolved
    UTC
    Resolved

    Hello,

    The Covantis DocCreate issue affecting previewing and exporting documents has been resolved.

    We're going to do a deep-dive investigation on what happened and to ensure it does not happen again.

    If you have any questions you can contact our support team by email at support.doccreate@covantis.net.

    Thank you,

    The Covantis Support Team

  • Investigating
    UTC
    Investigating

    Hello,

    We are currently investigating an issue on the Covantis DocCreate platform that is affecting all users.

    End-user impact:

    Users are currently unable to preview or export documents.

    We are treating this issue with the highest priority, and our operations and development teams are actively investigating.

    If you have any questions, please contact our support team at support.doccreate@covantis.net.

    Thank you,

    The Covantis Support Team