Covantis Status - Major Covantis DocCreate Service Interruption Affecting All Users – Incident details

Hello,

The Covantis DocCreate issue that was causing general platform slowness has been resolved.

We're going to do a deep-dive investigation on what happened and to ensure it does not happen again.

If you have any questions you can contact our support team by email at support.doccreate@covantis.net.

Thank you,

The Covantis Support Team

Hello,

We wanted to give you an update on the issue we have been investigating, which is affecting all users and causing slow performance across DocCreate, including longer loading times and, in some cases, errors when accessing folders or navigating through the platform.

The Covantis Operations team has identified the issue and applied a fix. The platform is currently stable, and we're closely monitoring both the fix and our systems to make sure everything is functioning properly while we work toward fully restoring all services and functionality.

We will be back in touch as soon as the issue is fully resolved.

If you have any questions, you can contact our Support team by email at support.doccreate@covantis.net.

Thank you,
The Covantis Support Team