Covantis Status - Major Covantis DocCreate Service Interruption Affecting All Users – Incident details

Major Covantis DocCreate Service Interruption Affecting All Users

Resolved
Major outage
Started 9 months agoLasted 34 minutes

Affected

DocCreate

Major outage from 11:47 AM to 12:21 PM

Updates
  • Resolved
    UTC
    Resolved

    Hello,

    The Covantis DocCreate access issue have been resolved.

    We're going to do a deep-dive investigation on what happened and to ensure it does not happen again.

    If you have any questions you can contact our support team by email at support.doccreate@covantis.net.

    Thank you,

    The Covantis Support Team

  • Investigating
    UTC
    Investigating

    Hello,

    We're currently investigating an issue on the Covantis DocCreate platform that is affecting all users, preventing them from accepting T&C, and as such not being able to access the platform.

    End user impact:

    Users are forced to re-accept Terms and Conditions, however it fails and users can't access the platform.

    We are treating this with the highest priority and our operations and development teams are currently investigating.

    If you have any questions you can contact our support team by email at support.doccreate@covantis.net.

    Thank you,

    The Covantis Support Team